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What can we help you with?

Answers for frequently asked questions and solutions for common issues.

Still having trouble? Send us a message.

I can’t log on! How do I reset my password?

If you have not been able to log on, please visit our password reset form.

Once you submit, wait at least ten minutes for the password reset email from 258HUB and make sure to check your spam folder.

Submitting another request before receiving the email will cause that first email’s password reset link to expire and you will need to wait for the second email. If you still have not received any email after your second attempt, please contact us.

I have a Brightspace account, but I can’t log on!

If this is your first time visiting 258HUB and have previously taken courses on Brightspace, you need to reset your password to connect to Brightspace through 258HUB again.

To do that, please visit our password reset form, and wait at least 10 minutes for the password reset email from 258HUB. Make sure to check your spam folders.

What is the Affiliation part on your forms for?

On the registration form and your account detail page, when we ask you if you are affiliated with any of our partners, we are checking your eligibility for their courses.

For example, if you are a student for a partner, select their name and the exemptions that apply to you such as residency.

Or maybe you’re an employee or instructor, select the partner you work for and then select the exemptions that apply to you.

Please allow for 24-48 hours for our partners to process your affiliation and exemptions request. You will be notified by email once approved, and you may now add their courses.

What happens when I update my affiliations after approval?

Update your affiliations only when necessary, please. Unchecking partner affiliations after approval will return you to unaffiliated status. You may no longer be able to add more courses with affiliation requirements or have exemptions applied.

Checking affiliations again and saving the form will return you to the approval queue for partners where they will need to approve your affiliation request again.

When should I update my affiliations?

When your circumstances change for example. That would be a good time to update your affiliations.

Suppose you are already affiliated with a partner and you move to Ontario. You can now request the residency exemption by checking off the residency checkbox under Affiliation for that partner on your account details page.

After saving, please allow for 24 to 48 hours for partners to approve your residency exemption. You will be notified by email their decision, and afterward you can enjoy courses or exemptions for Ontario residents from that partner.

How do I add courses?

If you don’t have an account on 258HUB yet, please register here. If you are affiliated with any of our partner, make sure to select your affiliation(s) during registration.

After submitting during registration or check out, you are free to add courses depending on affiliation and course requirements. If courses have neither and has no pricing, you can add them anytime.

To open your courses, please visit your account page and on your account dashboard, you’ll see your courses listed. Clicking on a course will take you to the course on Brightspace in a new window.

Why do I see my account details again during check out?

You get an opportunity to make sure your information is up to date.

For example, you might need to update your affiliations, or your address before checking out your courses. If the information is complete to your satisfaction and your affiliations have been approved by the partner you are registering courses under, you can skip and proceed to check out.

If you need to update your affiliations and you’re checking out courses with affiliation requirements, this section is the only part where you’ll need to wait for the partner to approve your affiliation and exemptions request before you can check out their courses. You’ll be notified by email their decision, and you can return to our partners’ catalog pages to complete adding their courses.

If you are not logged in or have not registered on 258HUB, you will not be able to check out any courses.

How do affiliations work for courses?

The Affiliation section on our registration form and your account details helps verify your associations with our partners. Submitting your forms after selecting partner and applicable exemptions will notify the partner for approval. Please wait 24 to 48 hours for them to process your affiliation and exemption request.

You will be notified of their decision by email and you may now add courses from your affiliated partners.

How do course prerequisites work?

For some courses, you need to complete the previous course before advancing to the next course.

For example, in order to take 103, you need to complete the previous 102 course. In that case, you should be able to see your previous courses on your account dashboard. Please visit your account page and complete the course before attempting to add the next one.

If you feel this is in error, please contact us.

Can courses have both course and affiliation requirements?

Yes, some courses will have requirements for both. You need to be approved by our partners and have completed previous courses to advance to the next.

Why do I get a pop up window saying to update my profile after I filled it out?

Thank you for your patience as 258HUB grows!

Sometimes that can mean you registered before we added new fields on our registration form, or you were a previous user on Brightspace before 258HUB was set up. As a result your registration is back to incomplete and you will not be able to add more courses.

Please complete the new fields when you have a minute on your account details page and you won’t get the pop up notice again.